Need answers in regards to shipping? Please see our FAQ's below. If we haven't answered your question below please contact us and we will be happy to answer any of your Hemp Collective related questions. Happy Shopping!

We know you will be looking forward to receiving your order, so we take 24

48 to process your request. We have people who handpick your order from

our warehouse and safely package your product ready for shipping.

We use mainly use Australia Post shipping for all our parcels. Estimated delivery times are between 3 -5 working days from the time your order has been processed.

We will send you a shipping confirmation and enclose your tracking details,

so you know where your parcel is, every step of the way

Our postage is calculated on your location. Please head to the checkout and

put in your address for the postage costs.

Pre-orders are a great way for you to get in and pre-purchase our products before it’s ready to ship. It saves you worrying that we might sell out! Pre-orders can be purchased the same way as you would normally buy goods off our website and when the item is ready we will ship it straight away!

We always welcome international inquiries and can assist if this is something

you would like to ship internationally. Please email

hello@hempcollective.com.au with what you would like to order and the

address the items are being sent too and we can provide you with our

cheapest quote.

Of course, we can. If your item is being delivered to your work address,

please make sure that you include the company/business name in your

shipping instructions. This way it is easier to find.

This rarely happens, so we are sorry if this has occurred. The first thing to do

is contact the carrier that your order was sent with and Quote the tracking

code (you should be able to find this on your tracking email). If your items

can’t be found, please call us on 026684 4919 or email

hello@hempcollective.com.au

We have a great system to ensure everyone receives the correct item,

however, if you do receive the wrong order, please call us on 026684 4919 or

email hello@hempcollective.com.au. We will organize your correct item free

of any postage charges and send you a return postage bag for the incorrect

item.

Contact us straight away. It could also be that your item was sent in multiple

parcels or boxes, to keep postage affordable. Please contact our Customer

Service Team on 026684 4919 or email hello@hempcollective.com.au. We

will organise your correct item free of any postage charges straight away.

Because we use Australia Post, we select ‘Authority to Leave in a Safe Place’

unless you tell us otherwise. If the item is too large, a failed delivery attempt

card will be left at your chosen address. This will direct you to your nearest

Post Office to collect the item – proof of identity will be necessary.For Courier

Service deliveries: If you have not given authority to leave at your address

and you are not present at the time of delivery, you will need to contact the

courier service to arrange a redelivery. If you miss the 2nd delivery attempt,

your item will be returned to the courier depot for your collection, or you can

arrange a 3rd delivery attempt – at your own cost.