Last updated: 28/04/2025
1. We Respect Your Privacy
Hemp Collective (“we”, “our”, “us”) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This policy outlines how we collect, use, disclose, and manage your personal information.
2. Collection of Personal Information
We may collect and hold personal information that you provide to us directly, including:
Name, mailing address, email address, phone number
Payment details (securely processed)
Business or personal profile information
Any feedback, survey responses, or communications
We may also collect non-personally identifiable information related to your usage of our website.
In the case of wholesale accounts, we may also collect:
Business name
ABN (Australian Business Number)
Business address
Account setup and transactional history
3. How We Collect Your Information
We collect information when you:
Interact with us online, in person, or via email/phone
Make a purchase or register for an account
Subscribe to our newsletters
Apply for a wholesale account
Engage with our marketing or promotions
4. Use of Your Personal Information
We may use your personal information to:
Fulfill product orders and services
Communicate important updates
Administer promotions or surveys
Improve our products, services, and website experience
Offer new product or wholesale opportunities
5. Disclosure of Your Information
We may share your information:
With our employees, contractors, suppliers, or service providers
To comply with legal obligations
In relation to the protection of rights and safety
With third parties involved in potential business transactions (e.g., mergers)
Some information may be stored or processed overseas by trusted providers.
6. Security of Your Information
We are committed to keeping your personal information secure using physical, electronic, and managerial safeguards. However, no system is completely secure, and information is provided at your own risk.
7. Access, Correction, and Deletion of Your Information
You have the right to request:
Access to your personal information
Correction of inaccurate or incomplete information
Deletion of information, where legally permitted
Please email [hello@hempcollective.com.au] to make a request.
8. Complaints
Complaints about our handling of your personal information can be sent to:
Hemp Collective – Privacy Officer 📬 P.O Box 228, Mullumbimby NSW 2482 📧 hello@hempcollective.com.au
We take all complaints seriously and will respond promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website and effective immediately upon posting.
10. Website Usage
When you visit our website, we may collect:
Browser type, operating system
Referring URLs
Pages visited and time spent
This information is aggregated and used to improve user experience.
11. Cookies and Analytics
We use cookies to:
Enhance user experience
Analyze site traffic
Personalize marketing and advertising content
You can manage cookies through your browser settings. Third-party tools such as Google Analytics and Facebook Ads may collect information under their own privacy policies.
12. Third-Party Links
Our website may contain links to external sites not controlled by us. We are not responsible for the content or privacy practices of third-party websites.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Hemp Collective 📍 47Rajah Rd St, Ocean Shores NSW 2483, Australia 📧 hello@hempcollective.com.au 📞0424 488 784