Overview of our Terms of Service
Last updated: 28/04/2025
Welcome to Hemp Collective. Throughout the site, the terms “we”, “us” and “our” refer to Hemp Collective. We offer this website, including all information, tools, and services available, conditioned upon your acceptance of these Terms of Service (“Terms”), including any additional terms, policies, and notices referenced herein or available via hyperlink.
By accessing or using any part of the website, purchasing products, or engaging with our services, you agree to be bound by these Terms. If you do not agree to all the Terms, you may not access the website or use any services.
We reserve the right to update or modify these Terms at any time by posting revisions to our website. It is your responsibility to check periodically for changes. Your continued use of the website following updates signifies acceptance of the modified Terms.
Our online store is hosted on WooCommerce. They provide us with the e-commerce platform that enables us to sell our products and services.
1. Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction or have given us consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purposes, nor violate any laws in your jurisdiction, including but not limited to intellectual property laws.
A breach or violation of any Terms will result in immediate termination of your Services.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding payment information) may be transferred unencrypted and may involve transmissions over various networks. Payment information is always encrypted.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without express written permission.
3. Accuracy, Completeness, and Timeliness of Information
While we aim for accuracy, the information on our site may not always be current or complete. It is provided for general informational purposes only and should not be relied upon as the sole basis for decisions.
We reserve the right to modify site content at any time without obligation to update.
4. Modifications to the Service and Prices
Prices and product offerings may change without notice.
We reserve the right to modify or discontinue any service or product at any time without liability to you or any third party.
5. Products or Services
Certain products may be available exclusively online and may be limited in quantity. Products are subject to return or exchange according to our Returns Policy.
We strive to display product colors and images as accurately as possible but cannot guarantee color accuracy on all devices.
We reserve the right to limit or refuse orders on a case-by-case basis, including limiting sales to certain regions or jurisdictions.
6. Accuracy of Billing and Account Information
You agree to provide accurate, complete, and current purchase and account information. It is your responsibility to promptly update your details to ensure successful transactions and communication.
We may refuse or cancel orders at our sole discretion.
For more details, please review our [Returns Policy].
7. Optional Tools
We may provide access to third-party tools or services “as is” without warranties or endorsements. Your use of such tools is at your own risk.
New features or tools added to the website shall also be subject to these Terms.
8. Third-Party Links
Third-party links may direct you to sites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party sites or for any damages related to third-party transactions.
Please review third-party policies carefully before engaging in any transaction.
9. User Comments, Feedback, and Submissions
If you send creative ideas, suggestions, or other materials, whether at our request or voluntarily, you grant us permission to edit, copy, publish, and otherwise use them in any medium.
We may monitor or remove content we consider unlawful, offensive, or in violation of these Terms.
10. Personal Information
Your submission of personal information is governed by our [Privacy Policy].
11. Errors, Inaccuracies, and Omissions
We reserve the right to correct errors or update information at any time without prior notice, including after you submit an order.
12. Prohibited Uses
You are prohibited from using the site or content:
For unlawful purposes
To solicit unlawful acts
To violate laws or regulations
To infringe upon intellectual property rights
To harass, abuse, or discriminate
To submit false information
To upload harmful code
To collect or track others’ personal information
For obscene purposes
To interfere with security features
Violation may result in immediate termination of your Services.
13. Disclaimer of Warranties; Limitation of Liability
We provide our services and products “as is” without any express or implied warranties.
In no case shall Hemp Collective or its affiliates be liable for any indirect, incidental, or consequential damages arising from your use of the Service or products.
Where local laws do not allow limitations, our liability is limited to the maximum extent permitted.
14. Indemnification
You agree to indemnify, defend, and hold harmless Hemp Collective and its affiliates against any third-party claims arising from your breach of these Terms.
15. Severability
If any provision is determined to be unenforceable, it shall not affect the validity of the remaining provisions.
16. Termination
These Terms remain effective until terminated by either party. We may terminate your access if you breach any Terms.
17. Entire Agreement
These Terms constitute the entire agreement between you and Hemp Collective regarding the use of our Services.
18. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.
19. Changes to Terms of Service
We may update these Terms at any time. Continued use of the site constitutes acceptance of changes.
20. Contact Information
For questions regarding these Terms, please contact us at: 📧 hello@hempcollective.com.au
21. Wholesale Accounts and Terms
a) Wholesale Eligibility Wholesale accounts are available only to verified businesses, resellers, and professional partners. Hemp Collective reserves the right to approve or decline any wholesale application at its sole discretion.
b) Minimum Orders Minimum order quantities (MOQs) or minimum spend amounts may apply to wholesale purchases. Details will be communicated upon account approval.
c) Pricing and Payment Wholesale pricing is confidential and provided solely to approved wholesale customers. Prices are subject to change without notice. Payment terms may vary and will be outlined in your wholesale agreement or invoice.
d) Resale Wholesale customers may resell Hemp Collective products only in the form supplied unless otherwise agreed in writing. Repackaging or relabeling without permission is prohibited.
e) Returns and Exchanges Wholesale purchases are generally final. Returns are accepted only for defective or incorrect goods, in accordance with the Wholesale Return Policy provided upon account approval.
f) Liability and Risk Upon delivery, the risk for products passes to the wholesale customer. Hemp Collective accepts no liability for issues arising from resale, customer handling, or misuse of products after purchase.
g) Termination of Wholesale Accounts We reserve the right to terminate wholesale accounts at our discretion for breach of terms, misuse, or inactivity.