Shipping FAQ’s

Need answers in regards to shipping? 

Please see our FAQ’s below. If we haven’t answered your question below please contact us and we will be happy to answer any questions. Happy Shopping!

There will always be a tracking number sent to your email address provided. Please go to our track your order page

We know you will be looking forward to receiving your order, so we take 24-48 to process your request. We have people who handpick your order from our warehouse and safely package your product ready for shipping.

We use mainly use Fastway Couriers and Australia Post for shipping our parcels. Our estimated delivery times are between 3 – 7 working days from the time your order has been processed. We will send you a shipping confirmation and enclose your tracking details, so you know where your parcel is, every step of the way

We have tried to make our shipping super simple

  • Shipping is $5 flat rate
  • Orders in Australia over $60 shipping is FREE – Yay!
  • Overseas rate $35 – $45 per order depending on location and parcel size

Pre-orders are a great way for you to get in and pre-purchase our products before it’s ready to ship. It saves you worrying that we might sell out! Pre-orders can be purchased the same way as you would normally buy goods off our website and when the item is ready we will ship it straight away!

  • Overseas rate $35 – $45 per order depending on location and parcel size

We always welcome international inquiries and can assist if this is something you would like to ship internationally. Please email hello@hempcollective.com.au with what you would like to order and the address the items are being sent too and we can provide you with our cheapest quote.

Of course, we can. If your item is being delivered to your work address, please make sure that you include the company/business name in your shipping instructions. This way it is easier to find.

This rarely happens, so we are sorry if this has occurred. The first thing to do is contact the carrier that your order was sent with and Quote the tracking code (you should be able to find this on your tracking email). If your items can’t be found, please call us on 0424 488 784or email hello@hempcollective.com.au

We have a great system to ensure everyone receives the correct item, however, if you do receive the wrong order, please call us on 0424 488 784 or email hello@hempcollective.com.au. We will organize your correct item free of any postage charges and send you a return postage bag for the incorrect item.

Contact us straight away. It could also be that your item was sent in multiple parcels or boxes, to keep postage affordable. Please contact our Customer Service Team on 0424 488 784 or email hello@hempcollective.com.au. We will organise your correct item free of any postage charges straight away.

Because we use Fastway Couriers and Australia Post, we select ‘Authority to Leave in a Safe Place’ unless you tell us otherwise. If the item is too large, a failed delivery attempt card will be left at your chosen address. This will direct you to your nearest Post Office to collect the item – proof of identity will be necessary. For Courier Service deliveries: If you have not given authority to leave at your address and you are not present at the time of delivery, you will need to contact the courier service to arrange a redelivery. If you miss the 2nd delivery attempt, your item will be returned to the courier depot for your collection, or you can arrange a 3rd delivery attempt – at your own cost.

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